Too dishonest for my taste and I will not be returning.
VIP is the only place I get my car serviced! They are always friendly, reliable, and most importantly, honest! Recently i had concerns about my brakes due to some squealing noise heard while driving. Their 50 point inspection showed my pads are in good condition and will need to be replaced eventually but I could use them a few more months. They could have fear mongered me into replacing that day, but their straightforward approach was much appreciated, creating a return customer for life!
I went to a trusted mechanic my family has been to for over 20 years. He took a look, and lo and behold all my car needed was $30 in parts, if that.
Plymouth VIP's customer service was outstanding. I had an engine noise and they were able to get my car in that day and let me know what wrong with a detailed summary. Gabby was wonderful to talk and text with. They are definitely up with the times being able to text their clients & send diagnostics via text as well. I will be recommending them to everyone and will continue to use their services.
I never approached them about this quote, as I was too angry to go back. Your mileage may vary with this shop, but I would be very wary if you’re not overly savvy with cars.
Up until today, I would have recommended this shop in a heartbeat and did recommend it to my girlfriend, but after today, If I could give zero stars, it would be because of Cody Giguere - he is a service 'advisor' at VIP and he has officially and personally caused two customers to never return after the fiasco and blatant lying that occurred today. Dropped off my girlfriend's car at 8:30 for a 10:00 appointment this morning for a check engine light we wanted diagnosed. Cody gave a range of $50 - $100 for the diagnostic...that's fine and a known tactic so you can hope for the low end and they can charge $99.95...whatever - I would have been fine with that overpriced diagnostic had it occurred in a timely manner. Cody told us that he would get it in and on the rack and call us within an hour or two to let us know what the diagnostic check revealed and what recommended repairs would cost. We not only didn't receive a call, (we gave both our numbers in case one or the other were busy), but my girlfriend actually had to call at 4:30 (after not receiving a call, text, fax, etc...for eight hours). She was then told that the repairs would take two hours or more to complete (service closes at five). I showed up at 4:45 to see what the issue was and was given a $106.95 bill for the diagnostic. When confronted about the fact that the recommended repairs weren't acted upon, I was given a fairly blank stare and then Cody proceeded to tell me that it took his service tech from 9:00 am till 4:30 pm to come up with these recommended repairs. I would say that this makes me question the service technician's ability, but it was far too easy to see that Cody was lying to try and cover his incompetence. Once I realized I was talking to a brick wall, I paid and left and will never return to this station for repairs. Its sad because I used to trust them, but Cody has made that impossible. I recommend never going to Plymouth VIP Auto and even more so, never go anywhere Cody is working, unless you want to be lied to and want to feel like you're talking to the worlds most incompetent human being.
I’m not sure if VIP Auto employs predatory tactics against those such as myself with very limited automobile knowledge, or whether it’s general incompetence where they just replace a chunk of my engine instead of finding the problem (and pocket some extra money as well).
EDIT: I forgot to mention they couldn’t figure out why my wife’s car wouldn’t start. Evidently they didn’t bother to check the battery, because it was 30% larger than it should have been (as in the sides were bulging). They also charged me ~$50-60 for that one. Buyer beware.
I went here a number of times for oil changes and had good experiences. After my second repair/oil change they handed me a quote for repairs over $1000. One of the specific repairs, my lower gasket, apparently needed to be replaced in it’s entirety, and consisted ~$700 of the total quote.
They got the work done and quickly so I’ll give them that, but I had literally just had my alignment done (by them) and when I replaced my tires they did their “free alignment test” to show me that my alignment was off. I said if it was off then it’s because they screwed it up so they should fix it and they changed their tune, saying it would be fine.
EDIT 2: I neglected to mention the second oil change was so quickly (~1000 miles) after my first there because they told me I had an oil leak. I went there to have it fixed, but all they did was replace my oil again without fixing it! Evidently it was a communications mishap, but this place has obvious problems.
Plymouth Vip Auto is a US Gas Station based in Plymouth, Minnesota. Plymouth Vip Auto is located at 9950 County Road 9, Plymouth, MN 55442, USA.
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